
Most of our apartments that are available for rental have internet included and rolled into the rental price (come on you guys, it's essential). Mind you when I first came to Paris it was common that apartment owners insisted tenants take out contracts themselves and didn't understand that installing a conection gave them a better product, competitive advantage and they could even increase their rent a bit. Owners who won't toe my party line and install internet these days are dropped from our database, okay, unless their apartment is really hot stuff. It's a super big pain for people without bank accounts to jump through the administrative hoops to get a contract and even worse when they leave Paris and want to get out of it!
An 8 hour torture session last week was the final straw. I was doing a favour for a rather older gentleman and checking in the Bonapart client to his apartment without him being there, he was in Brittanny on holiday. Okay, no worries, I can do the walk thru, inventory and contracts for you...........and the internet connection.........it should be fine, what are the passwords? Okay then.........
It's now finito. I won't deal with internet connections with Wanadoo without danger money. 8 hours later I gave up. I couldn't leave my client sans wifi so we tapped her into an unsecured wireless network in the building.
Can you believe that dealing with internet companies (also but to a lesser extent banks and the electricity company EDF) takes one person a full time job at the moment at Bonapart? I can't afford to bore you with the details but I could just say that ALL the ISPs here in France suck BIGTIME. If I added up the time we've waited on hold for their customer "service" to answer calls I could probably add two years onto my life.
We've often waited for installation visits for two weeks and then found the technician went to the wrong door didn't call us on the cellphone provided and jumped back in his stupid little van and drove off to have a cigarette somewhere or meet his Mistress. Okay, we can wait another two weeks for the re-scheduled visit, no problem, it's not essential or anything................
One of the worst times (okay, Mercury was in retrograde) was having the internet in my office cut off after taking a holiday for a week. Just because when the company, Noos, sees that a connection is not in use they just cut it to save themselves power - I have quite enough anecdotal evidence from others to back up this wild conspiracy theory. No worries, it only took a week to be turned back on and about 8 hours on the phone - a mere 120 euros in phonecalls as of course "helpline" phone numbers are at a premium rate.
When I insulted a member of staff, threatened to call the newspapers and stage a one-woman protest involving vandalising their Bercy office with buckets of white paint, I was finally put thru to a manager and on the 5th day service was returned to normal, 15 minutes after speaking to him - I still remember his name, Laurent Denim. CONNARDS!
I haven't tried Alice but as another entrpreneur told me some horror connection and downtime stories so I won't bother. Neuf have competitive pricing but I am having trouble with them as they won't cut a contract and want to charge 400 euros for a modem sent out in error. Wanadoo, well they're in my opinion the absolute worst. Expensive, badly designed and the crappiest customer "service" I have ever encountered.
Imagine a Kafkafian nightmare, a maze you will never escape from with your mental health intact. Each time finding another operator saying, "Well, what about trying to lift the modem up and enter the 33 numbers on the base with the barcode, that should do it". "No? okay, re-boot the computer and try the sixteen leter password from part two of the guidebook again". Or the best one "Is your husband there, maybe I can speak to him".
I have found something which might preserve my sanity. Ozone is a sort of mast that the company stick on top of your apartment roof and it's free. So you have a free internet connection forever. Apparently it's owned by some very senior politicians and it's basically a spying or phone tapping system but at this stage I couldn't care less about my political principles.
All one needs to do is gain permission from the Syndic (the "management" groups who run the apartment buildings in Paris) to have the mast put up. "Uh oh" I said but I got the answer. Simply send them a registered letter telling them you intend to do this and give them a certain period to object.
This is the master stroke. 99% of the Syndics I know never get off their butts to do anything, return a call or email, send an electrician, pick up a phone or send required documents so of course, they never bother to reply. One case of their inefficiency working out for a change. They have to go to court to stop you from doing it and they will lose apparently, so they never do.